HelpDesk

Helpdesk

Confiqure ⋅ 8 years ago

Objective

Helpdesk was conceived as a collaborative tool where students and teachers could post articles to provide technical assistance. The aim was to create a readily accessible forum for troubleshooting issues without needing appointments with the IT department.

Inception

The project began as an idea from our school's media specialist, envisioning a tech support platform accessible to everyone in the school. It was developed as my Senior Project, laying a robust foundation despite time constraints preventing its full completion.

Key Features

• Database Integration: Stores forum posts and user accounts.
• Tag-Based Search: Users can find posts by selecting relevant tags.
• Previews and Resources: Sneak previews of posts and useful resources displayed prominently.
• User Accounts: Log-in system with a paging system for navigation.
• URL Redirection: htaccess file to manage tag URLs.

Implementation Steps

1. Setup: Copy project files into the site's base directory.
2. Error Reporting: Configure try blocks to send error reports via email.
3. Database Configuration: Set up an SQL database with credentials in dbconfig.php.